Tata Photon Customer Care

[hana-code-insert name=’large rectangle’ /]Tata photon with its high speed internet is widely popular these days. Its internet speed operates at a frequency of 800 MHz which can penetrate better even through building walls and hence can offer superior indoor connectivity. It comes basically in two segments via. Tata Photon plus and Tata Photon whiz.

Tata teleservices to provide its clients fast satisfactory and hassle free service to widen its strength in the market due to tough competition so that it can retain its customers from losing on the platform of customer service

They offer a dedicated Customer Care for Tata Photon Plus to service you better.

Tata photon Customer Care Number

1800266121

Tata Photon ROM Helpline number

9225500008

Tata Photon Mumbai Helpline number

022-67908000

Tata Photon Local Customer Service Centre numbers

121 (from any Tata Indicom post-paid phone)

12524 (from a Tata Indicom prepaid phone)

1281 (for Public Telephony Booth)

You can also contact the Tata photon Customer Care through filling online compliant form in case you are unable to contact Customer Care by phone by filling form given on link below:-

http://www.tataindicom.com/complaint-feedback.aspx

To know the Tata photon Customer Care of your city visit the link specified below:- http://www.tataindicom.com/customer-service.aspx

Tata photon bill payment

[hana-code-insert name=’large rectangle’ /]Tata offers high speed internet connectivity USB modems to its customers at really affordable prices. Its USB Modem devices under the name Tata Photon Plus offer up to 3.2 Mbps speed for download. If you are an existing or potential post paid customer, find all information regarding bill payment below.

Option available for tata photon bill payment

Tata photon bill payment: Cash Payments

Tata Photon bills can be paid in cash at any Tata Indicom outlet that is closest to your location.

Tata photon bill payment: Check Payments

To pay by Cheques, cross it and mention your phone and account number on the back of the leaflet and drop it off at cheque collection boxes conveniently placed around town.

Tata photon bill payment: credit / debit cards

Credit/debit cards can be used to pay at select Indicom outlets.

Tata photon bill payment: via SMS service

For the mobile savvy customers, Tata offers the option to pay via SMS as well.

Tata photon bill payment: Online payment options

To save your precious time, there are different methods of online payment available for you.

• Either register for an account on http://www.billdesk.com or www.tataindicom.com, or click on the ‘instant pay’ icon to pay bills without registering.
• You can use Itz cash card, MasterCard/Visa credit/debit card or your internet banking account to pay bill via the internet.
• E-Bill pay service requires sign-up, but it lets you view and manage your bill apart from just paying it online.
• If you sign up for auto pay and issue standing instructions, then your bill can also be paid

By automatic clearance from your credit card or bank upon receipt of the monthly bill.

The best option is to pay your bills online, and make sure you never lapse a due date, which results in barring of internet access or even termination of service in case of non payment.

E-Bills, unlike paper bills, are delivered instantly and thus inform you about your pending bill much earlier than conventional mail, giving you more time to pay your bill. Online billing helps to save paper, and internet transactions ensure that all your payments are processed instantly. They are totally secure, are reflected in your account immediately. Also, online payment of bills helps to avoid queues at cash payment counters or inconvenient visits to cheque drop boxes.

Making tata photon bill payment online

• Go to http://www.tataindicom.com/myaccount-new-user.aspx
• Provide Your Tata Indicom photon plus number, Choose your Plan as postpaid, provide  your  account number,  provide email address & click on submit.
• You shall get your initial PIN into email account
• Login into your account & change your password
• Relogin into your account
• Click On “My Bill & Pay” in left side menu
• Go to My Bill & Pay – Payment option -Instant Pay – Pay Now
• You can also see the bill.

Tata photon whiz

[hana-code-insert name=’large rectangle’ /]TATA Photon whiz USB modem is another dial-up cum modem which gives you speed up to 153 kbps (in actual you will get 15-20 kbps). This is a mobile USB Modem which serves many functions like Portable Internet Usage, Make and receive voice calls, Send SMS, Serves as 1GB storage device.

Key Features Of Tata Photon Whiz

1. Plug and Play:-Simply plug and play and start surfing and download. Quick and easy installation process. No CD for installation.

2. In Built Memory:-All new feature first of its kind.1GB storage available inside the USB device.

3. Voice and SMS enabled:-You can send or receive the SMS and calls from the device which comes along with a mobile connection.

4. Compatible with PC and Laptop:-You can now get internet on your PC or Laptop without any hassle. Just plug in the USB modem and start.

Stay Connected With Tata Photon Wherever You Are

Stay connected to the internet from the comfort of your home, office or wherever you are with Tata Photon Whiz. Presenting Tata Photon Whiz that can function as a wireless internet modem as well as a mobile phone at attractive tariffs.

The Internet Advantage

• Tata Photon Whiz offers data transfer and access to internet at speeds up to 153.6 Kbps. Just switch on your desktop / laptop and get connected, so that you don’t miss out on any critical information even when you are on the move.
• Connects directly to the Tata Indicom network (20 circles and 3500 cities) with easy   installation and activation.
• Actual internet speed will depend on multiple factors like time of the day, number of simultaneous users, web page accessed etc.

The Voice Advantage

• You can make and receive voice calls without any hassles.
• Provision of caller ID
• Voice calls at attractive rates

The SMS Advantage

• Two way messaging facility available
• Send messages while you are connected on your voice call or internet mode.

For more details, call 1800 266 121 (Toll free)

Tata photon whiz bill payment

To provide fast service and save customer time Tata Teleservices has provided vast options for payment of there Tata photon whiz bill payment. [hana-code-insert name=’large rectangle’ /]Payment of Tata Photon Whiz bill payment is almost same like Tata Photon Plus. So here are ways in which you can reach us easily to pay Tata photon whiz bill payment.

Online Payment through My Account online portal

Log on to my account by clicking on the link given below and create your account to make easy online payment with the use of debit/credit or net banking facility

http://www.tataphoton.com/myaccount.aspx

Tata photon whiz bill payment: Auto Debit

Payment by standing instructions on bank account or credit card after registration

Tata photon whiz bill payment: In person

Pay by cash/cheque/DD/credit/debit card at Tata Indicom retail outlets. Enclose the payment slip, so that money gets credited to your account. Cheque/DD needs to be drawn on Tata Teleservices Ltd A/c No

Tata photon whiz bill payment: Drop Box

Drop your cheque / DD at any conveniently located Tata Indicom drop boxes. Please do not drop cash into the drop boxes

Tata photon whiz bill payment: MOTO STUB (Mail Order/Telephone Order)

Hand away bill payment by giving one-time standing instructions on the credit card

Tata photon whiz bill payment: Oxigen/Suvidha

You can make cash payments against your bills anywhere by walking into any of the Oxigen/Suvidha outlets across the country with your Tata Photon Whiz number.

Also if you face any problem in this you can pay your Tata Photon Whiz Bill from Tata Indicom Services website as per mode preferred to you. The following is the URL for that: http://www.tataindicom.com/payment-options.aspx

Tata Indicom Customer Care

Tata Indicom is a large-scale national level telecom and Internet products’ service provider. [hana-code-insert name=’large rectangle’ /]Tata Indicom was originally called as Videsh Sanchar Nigam Limited (VSNL), which was a government owned Internet Services Providing Organization. In the Year 2000 when the Telecom sector was liberalized, Tata Group managed to acquire VSNL.

Once acquired, Tata Group renamed it as Tata Indicom and started offering newer range of services like Fixed Wireless Phone, Fixed Wireless Terminal for Corporates, Mobile Telephony, Broadband Services etc. Let us understand all the options for making bill payment for Tata Indicom Services.

Tata Indicom Customer Care System

Tata Indicom has an elaborate customer care mechanism in place, which is very comprehensive & quite user friendly in terms of overall structure.

Tata Indicom Customer Care Escalation Hierarchy

As they say the quality of Service is determined by the leadership of the organization, Tata Indicom seems to live up to this adage. They have posted the names of the operational Heads of the organization in their Customer Care Escalation Hierarchy and the people who are at the helm of affairs are Mr. Anil Sardana, Designation – Managing Director, Mr. Sunil Batra Designation – President – Operations, Mr. Jogesh Nayar, Designation – Head – Customer Service.

Tata Indicom Handset Service Centers

Tata Indicom has Telephone Equipment / Mobile Equipment Service Centers based on the manufacturer’s brand, and they are spread across all Tata Indicom’s Circles of operation. You can visit their customer care webpage at http://www.tataindicom.com/t-customercare.aspx and locate the service center closest to your location.

Tata Indicom Call Centers

Tata Indicom has call centers for each of their service, dedicated exclusively for Wireless Phones, Mobile Phones, Internet Products etc and these call centers are available in each of their circle. The consumer has to visit the customer care webpage as mentioned above, and select his area to get this number and contact them, for whatever purpose one is in need of.

Tata Indicom Feedback

One can also choose to fill up a form either for a complaint or for providing suggestions for improvement, or even if you want to complement them for any of the uniqueness the user has found in Tata Indicom products / Services.

Tata Indicom Queries & Requests

This option can be accessed by logging your complaint at your local Customer Service Centre (121) from any Tata Indicom post-paid phone, (12524) from a Tata Indicom prepaid phone, (1281) for Public Telephony Booth.
You can also utilize this service by sending a blank SMS to 121. The servers would reply back with all the options connected to queries and requests are the Keywords for the same. You can choose the Key Word that is matching to your requirement, and send it as an SMS to get a particular service.

Tata Indicom Complaints Online

You can visit their customer care webpage, and select the option of Online Complaints Option, and fill the form, which will be displayed.

Tata Indicom Complaints Call Center

Complaints can be registered by logging your complaint at your local Customer Service Centre (121) from any Tata Indicom post-paid phone, (12524) from a Tata Indicom prepaid phone, (1281) for Public Telephony Booth.

Complaints at Tata Indicom Outlets

Complaints can also be lodged at your nearest Tata Indicom outlets.

Tata Indicom Nodal Authority

The Nodal Officer is a very important and highly responsible position and the person who holds this position in each circle is monitored by the Telecom Regulatory Authority of India, or in Short form TRAI. If you as a user are dissatisfied with any of the above mentioned complaint redressal mechanism, you can find the contact of the Nodal Officer of your Circle (That is the Area within which you use Tata Indicom Product or Service) and escalate the complaint to this authority. As per TRAI’s Quality Of Service (QOS) Manual, Nodal Officer is expected to resolve your complaint / dispute within a time bound manner. If your problem is of much complex, much larger and very serious in nature then you have some more options, which are provided underneath. Customers can send SMS “HELPLINE” to 121 (Postpaid) and 12524 (Prepaid) to get the respective Circle Customer care and Nodal officer details.

Tata Indicom Appellate Authority

Office of the Appellate Authority for Tata Teleservices Limited and Tata Teleservices (Maharashtra) Limited (Constituted under the provisions of the Telecom Consumers Protection and Redressal of Grievances Regulations, 2007 (3 of 2007). There is a due procedure which needs to be followed to approach this authority. First you will have to download a form called “TRAI Format For Consumer Protection & Redressal Form” from the Tata Indicom Customer Care webpage. Fill it in its entirety and follow the given procedure.

Procedure for making appeals before the Appellate Authority

• Appeal must be in the format prescribed in the regulation (in duplicate)
• Every appeal must be filed within 3 Months from the date of decision of the Nodal Officer.
• All appeals are generally disposed of within 3 Months from the date of filing of appeal.
• Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority, no other appeal / direct complaint shall be entertained.
• For detailed procedure on disposal of appeals by Appellate Authority please refer the TRAI Regulation on Consumer Protection and Redressal for Grievances (3 of 2007)

The final option that one could resort to if all of the above mechanisms are dissatisfactory then the user can approach Public Grievances Cell of DOT – PG Cell,112,Sanchar Bhavan, 20, Ashoka Road, New Delhi 110001. Telephones – 011-23356666, 011-23357777. Website – www.pgportal.gov.in. Email ID – ddgpg@bol.net.in

We do hope you don’t have to run to so many authorities, instead enjoy the trouble free services of Tata Indicom.

Tata Indicom customer care website

The website url of  Tata Indicom customer care is http://www.tataindicom.com/t-customercare.aspx

Tata Indicom Bill Payment

Tata Indicom is a large-scale national level telecom and Internet products’ service provider. [hana-code-insert name=’large rectangle’ /]Tata Indicom was originally called as Videsh Sanchar Nigam Limited (VSNL), which was a government owned Internet Services Providing Organization. In the Year 2000 when the Telecom sector was liberalized, Tata Group managed to acquire VSNL.

Once acquired, Tata Group renamed it as Tata Indicom and started offering newer range of services like Fixed Wireless Phone, Fixed Wireless Terminal for Corporates, Mobile Telephony, Broadband Services etc. Let us understand all the options for making bill payment for Tata Indicom Services.

Tata Indicom Bill Payment Options

Tata Indicom has provided its consumers with a variety of Payment Options for the ease and convenience of its consumers.

Tata Indicom Online Payments

Online Payment Options include making payment via Tata Indicom Website. The first option is to get yourself registered. You are then a registered consumer who can make payments online, and also utilize various facilities like changing your billing plan, seeking for additional connections, change of address and many such facilities.

The Second Option is called Instant Pay. This is the simplest of all the Bill Payment Options available. In this option, you just enter your Equipment ID that is your telephone number / mobile number / broadband user ID, whichever is your case. Then enter the circle within which your area falls. This will be shown in an easy to understand drop down menu form. Select your city. Options to make payment via Credit Card, Debit Card, Net Banking would be shown. You can choose the option suitable to you, and make the payment. Once payment is made, it will generate a receipt which you can print out or save it as a file. In addition to this you will receive an SMS in your telephone / Mobile or an email in your Mail ID confirming the receipt of the payment.

TATA Zone Payment Option of mobile bills

• Postpaid bill payment can be made from anywhere 24/7 though Postpaid Bill payment link available on TATA Zone mobile portal.
• You have to enter your Account number, Amt, Credit Card No.,CVV number and expiry date to make the payment.
• Payment can be made by using Visa or Master Credit Card.

Pay Tata Indicom mobile bill through Your Mobile

In these options, you make use of your mobile, instead of Internet & PC. This method too is a very simple method, and it operates by using your credit cards. The Process is as given below

To pay your postpaid TATA Mobile bills on your phone

SMS ‘PAY TATA’ to 59909

To pay other postpaid TATA Mobile bills from your phone

SMS ‘PAY TATA <AMT> <MOBILE NUMBER>’ to 59909

You will receive an automated call from mChek to process your payment, first time users will have to register themselves by creating their 6-digit mchek PIN and by entering their credit card details. You can use any valid MasterCard / Visa credit card issued in India.

ITZ Cash Card for tata mobile payments

ITZ Cash is a prepaid cash card available in different denominations in the market, which can be used for paying TATA Indicom (Mobile / Walky) bills.

Bill paying method for cash card

You have to send a SMS to 121 for paying your bill using ITZ card. You need to send the keyword Paybill along with the amount to be paid and the ITZ card number and Pin.

Eg: paybill 500 123456789101 1234 and sent this SMS to 121.
You will get a confirmation message once the SMS is sent.

Help regarding ITZ cash card

you can contact the ITZ card helpline for the any queries regarding the ITZ card.
The toll free number is 19013457575 from MTNL/BSNL lines only. From other operators number is 022-26181212 which will bear a STD charge (excluding from Mumbai).

Conventional payment options for tata Indicom mobile bill payments

Drop Boxes

These are payment collection boxes kept at various places like malls, super markets, Railway Stations and other such areas of public utilities. You can drop your cheque for the pending bill in these boxes.

Tata Indicom Retail Stores

Tata Indicom has retail stores in almost every city. In major cities like Mumbai there are Tata Indicom stores in each and every locality. For example in Andheri, Bandra, Dadar etc. There are Payment collection counters in these Tata Indicom Retail Stores where you can make payments with your Credit & Debit Cards, as well as pay with cash.

Oxigen Payment

Tata Indicom has tied up with Oxigen network located in your neighborhood retail outlets for collecting cash towards the payment of postpaid service bills. Around 75000 cash collection points in 142 Cities.

To locate a retailer close to you please click on, http://www.oximall.com/oxigenoutletlocator/Search.aspx

There is no charge for payment of Tata Indicom bills made through Oxigen service.

The customer care number for TATA Indicom is 121 across India.

The customer care number for Oxigen is 18601802214.

Autopay from your online bank account

You need to setup standing instructions to make Auto Payment from your bank account, on presentation of each bill. In this method your bank will auto-debit your account as and when Tata Indicom raises a bill payment demand note, and sends the same to your bank account. This facility can be activated & deactivated, as and when a user wants or wishes to continue with this facility or stop using this facility.

As you have seen there are nine methods by which a Tata Indicom user can make payment for the services utilized by her / him.