Reliance Broadband Customer care: Live Chat

Reliance Communications have established many channels of contact for its internet and broadband customers by way of Toll Free Numbers, Fax Number, Direct Contact Address, and E-Mail based Customer Care modes. In addition to these methods, Reliance Communications have established a new and novel method of Customer Care for Internet and Broadband Customers, and that is RCOM Live Chat. We will see in the coming paragraphs how this service is provided and what are its benefits.

Reliance Broadband Customer care: RCOM Live Chat

Reliance Communications is India’s largest communications service provider. Reliance communications is also in the forefront in providing Internet and Broadband services to over 13 lac consumers in India.

Reliance Broadband Customer care

Reliance Communications have established many channels of contact for its internet and broadband customers by way of Toll Free Numbers, Fax Number, Direct Contact Address, and E-Mail based Customer Care modes. In addition to these methods, Reliance Communications have established a new and novel method of Customer Care for Internet and Broadband Customers, and that is RCOM Live Chat. We will see in the coming paragraphs how this service is provided and what are its benefits.

RCOM Live Chat Customer Care System

[hana-code-insert name=’large rectangle’ /]As we all are aware, internet is the preferred medium for information dissemination as well as for communications, in this generation. We have written about this in a couple of articles in our technology section.

Since Reliance Communications is one of the biggest internet and broadband service provider, it is only natural that they establish a variety of means to reach them, whenever their subscriber needs to, in the easiest possible manner. To this effect, Reliance Communications Customer Care has taken a new initiative and added another channel of Customer Care in the form of RCOM Live Chat. Reliance Communications has identified and understood that various types of instant messaging systems have become extremely popular with internet and broadband users, and has harnessed the potential of this medium to deliver Customer Service to their subscribers and has named it as RCOM Live Chat Customer Care.

Reliance Communications Customer Care has put in place an elaborate infrastructure to deliver Real-time Query and Complaint handling platform. This system operates 24 hours a day, all days of the week, and throughout the year. This system can satisfactorily handle over 75000 clients in a day. In order to facilitate the same, they have 500 dedicated staff, and this mode of Customer Care has been extended to 24000 Towns across the country, as of 30th June 2010.

Reliance Communications has also planned to extend this mode of Customer Care to their mobile and wireless telephony clients in the next phase of operation. This mode of Customer Care is the First-of-its-kind for any of the telecommunications service provider, as per reliance communication sources.

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