Grievances Redressal Mechanism of Airtel Digital TV

If you have any serious complaint about the Service of Airtel Digital TV, you as a customer, has the option to a responsible level officer to address your grievances, and this officer is designated as the Nodal Officer for Airtel Digital TV operations.

[hana-code-insert name=’large rectangle’ /]This officer is bound under the regulations created in the year 2007 by the Regulatory Agency called TRAI. This is called as Direct to Home Broadcasting Services (Standards of Quality of Service and Redressal of Grievances) Regulations, 2007 for duties and obligation of Airtel and rights of customers.

These nodal officers work from 0930 HRS to 1830 HRS from Monday to Friday, and they are expected to resolve your grievance within 10 days of you having lodged the complaint to them. However you are required to follow a procedure to approach them.

You should have lodged your complaint to their telephonic support number we have listed in the start of this article, and you should be having a ticket Number (Which is nothing but a complaint registration Number) given to you. With this ticket number, you can approach the respective nodal officer from the list given below. We have given hereunder, the entire list of all the Nodal Officers of Airtel Digital TV across India.

Nodal officers of Airtel DTH across India

Airtel Digital TV Customer Care number

Airtel dth provides customer care on phone round the lock for the satisfaction of its customers.

Airtel Digital TV Customer Care at the first stage has two telephone numbers, which can be accessed from any part of India.

Toll Free customer care Number – 1800 – 102 – 8080

Regular Airtel dth customer care number – 020-40181400

Airtel Digital TV has further classified the entire country into four Hubs for ease of approach for the customers, as well as to give focused support to existing as well as prospective customers. It essentially is four zones namely North, South, East, and West Hubs. The contact numbers are as given below.

Airtel dth customer care number North Hub: 0124 4448080

Airtel Digital TV customer care number East Hub : 033 44448080

Airtel dth customer care number West Hub : 020 44448080

Airtel Digital TV customer care number South Hub: 080 44448080

It must be mentioned that these lines are operational around the clock, all seven days of the week throughout the year. The additional facility is that, the responders sitting in these numbers can provide replies and answers in 10 languages.

Airtel Digital TV customer care

There was a time, not so long in the past, when we had to constantly haggle with our cable service provider on various issues such as regularly disrupted supply, inconsistent feed, non availability of certain channels of one’s choice, and most importantly on the exorbitant and selective pricing mechanism, and above all the high handed behavior of the cable operator. [hana-code-insert name=’large rectangle’ /]At that point in time, say about a decade ago, television channels were delivered to our homes through these cable operators.

Within the last 10 years a new method of getting television channels Direct to our Homes had evolved, and this is called as DTH. It is very important for us to mention that Airtel’s DTH is called as Digital TV because it is the latest generation of High Definition Digital Signals, and they are capable of providing far superior picture quality and various new features which were not existent when Direct to Home form of beaming the television signals to our homes started. There are about half a dozen DTH operators in India now, and Airtel Digital TV is one of the biggest operators having pan Indian operations.

Airtel Digital TV has steadily gained market share, meaning that more and more people have started migrating from cable based signal supplies to their TVs to Satellite beamed signals. Airtel Digital TV is claimed to deliver far superior quality of transmission, and very many new features that were hitherto not available through the cable operator.

Airtel Digital TV has indeed changed the minds of the people, and its clientele base is growing by leaps and bounds. In order service the customers of Airtel Digital TV, as also to attract newer clients for Airtel Digital TV, they have several modes of Customer Care put it place. Here we will try to explain all the available options of Airtel Digital TV Customer Care systems.

Various Modes to Reach Airtel Digital TV Customer Care across India

Airtel Digital TV Customer Care is widely available to the public across the country through seven different methods. They are as outlined underneath.

1.      Airtel Digital TV Customer Care through Telephonic Support

2.      Airtel Digital TV Customer Care though Email

3.      Airtel Digital TV Customer Care through Customer Relationship Centers

4.      Airtel Digital TV Customer Care through SMS

5.      Airtel Digital TV Customer Care via Online Query / Request / Complaint Registration Form

6.      Understand Your Statement – Airtel Digital TV Customer Care

7.      Grievances Redressal Mechanism of Airtel Digital TV

We will explain it in detail for the benefit of the readers, through various articles in this section as well as for ready reference, as they do not have to wade through various pages of Airtel Portals to find out about Airtel Digital Customer Care modes and methods. 

Recharge Airtel Digital TV Using Recharge Cards or Recharge Vouchers

Airtel Digital TV is the latest generation of DTH or Direct to Home Television Signal Beaming system. [hana-code-insert name=’large rectangle’ /]Some people call this as satellite TV too. We have published a comprehensive article on Airtel Digital TV Customer Care inside this link, which you may read to understand all the details about Airtel Digital TV Customer service, and all about its availability in your neighborhood area, how to obtain this connection and various other aspects.

Recharge using Airtel Digital TV Recharge Voucher by Calling up Customer Care Numbers

The Airtel Digital TV Service Vendor Outlets also sell Recharge voucher which actually are a recharge card (It looks similar to the Recharge Cards for Mobile Phone Prepaid refills which were prevalent earlier) and on the back of this card there would be a silver gray colored masking strip. If you scratch it, you will find a 16 Digit Number. Now you would have to call the Airtel Digital TV Customer Care Numbers and give your Airtel Digital TV Customer ID & provide the 16 Digit Number which you obtained from the recharge Voucher. The Airtel Digital Customer Care representative will give you a confirmation code, which in-effect means that you have successfully recharged your Airtel Digital TV through the customer Care Number Service.

Recharge using Airtel Digital TV Recharge Vouchers by using Internet Service

You can get connected to the internet if you have the access to it, and type this link https://ebpp.airtelworld.com/dthcare/BillPaymentApp/DthVoucherNonRegUser.jsp and in this link enter your 10 Digit Customer ID, 16 Digit Recharge Voucher Number, and the Mobile Number of the Dealer from whom you have purchased the Recharge Voucher (This is not mandatory, it is just optional) and with this the Recharge work is complete from your end. The website will send a Receipt to your Mobile Number as well as a Receipt generated online which you can either take a printout or save it in your Computer, depending on your convenience and suitability.

Recharge using Airtel Digital TV Recharge Voucher by SMS

In this method you have to use the 16 Digit voucher number and send an SMS for Airtel Digital TV (dth) Recharge. The method is simple. Read it carefully and understand it well. Once you understand it well, then you can use this method every time when you have a need to recharge your Airtel dth  TV Account.

From your Mobile (It can be a mobile or an SMS sending system-enabled Fixed Wireless Phone of any service provider, except BSNL & MTNL Landline Service. This is due to the reason that SMS can’t be sent from their landlines) send SMS to 54325 as SMS PAY <16 digit PIN number> <customer ID>. As you might have understood, the 16 Digit PIN is the 16 Digit Number you found from the Recharge Voucher, and Customer ID means your 10 Digit Customer ID of Airtel dth.

Just to give you an example if your Recharge Voucher Number is 1234567890123456 and your Airtel Digital TV Customer ID is 0000000000 then you will have to send the SMS as – PAY <1234567890123456> <0000000000>.  That is it. You will receive a confirmation SMS with a Unique Receipt Number in the SMS. Preserve it for future reference.

Airtel dth recharge using Oxigen Voucher

Oxigen Vouchers are a new generation of payment instrument, which can be purchased for any amount from over 50000 outlets in India. You can locate a store selling Oxigen Voucher nearby your place of residence by calling Oxigen Customer Care – 0124 – 6773377. It is a very widely used payment instrument. In the case of Airtel Digital TV Recharge with Oxigen Vouchers, you will have to visit a Oxigen Store closer to you, and provide your 10 Digit Airtel Digital TV Account Number to them, along with the amount you would like to get recharged. The retailer will recharge and provide you with a receipt. You also have the option of getting yourself registered with this payment service provider and buy recharge vouchers in bulk amounts, and then using your mobile you can make payments for various utilities, including Airtel Digital TV Recharge.

You will find a separate article in our Finance Section on Oxigen Payment Instrument in exhaustive and complete details.