Author: Munish Aggarwal

Free 160by2 International SMS

160by2 is one of the ways to send free international sms. Once you have logged in by visiting their website then you can access the free sms service. The sms service will cover Kuwait, UAE, Saudi Arab, Malaysia, Philippines, Singapore and India. You can send unlimited sms to these countries without paying anything

Free 160by2 International SMS

160by2 is one of the ways to send free international sms. Once you have logged in by visiting their website then you can access the free sms service. [hana-code-insert name=’large rectangle’ /]The sms service will cover Kuwait, UAE, Saudi Arab, Malaysia, Philippines, Singapore and India. You can send unlimited sms to these countries without paying anything.

If you want to send 160by2 international sms through internet then you can just log in and create your Id to start sending the international sms. If you want to use it through your mobile phone then you need to download the applications supporting the service from http://m.160by2.com/app. All the applications are supported by Java operating system.

For sending the 160by2 international sms you have to enter the country code of the country where the receiver of the message lives and then enter the number. Write your message and send it to the person you want to. Yes, it is as easy as said. The maximum length of the message can be 145 characters.

For all the details you can access www.160by2.com which is a very easy to navigate website and even if you have never used this way of messaging you would not find it difficult to send 160by2 international sms.

160by2 SMS Registration

For sending free SMSes to mobiles you can log on to their website. On the home page you would find the option to register yourself. You need to mention your phone number, mail id, gender and date of birth and create a log in id for yourself. 160by2 SMS registration is free and the messages are also sent free of cost.

160by2 SMS Registration

For sending free SMSes to mobiles you can log on to their website. On the home page you would find the option to register yourself. [hana-code-insert name=’large rectangle’ /]You need to mention your phone number, mail id, gender and date of birth and create a log in id for yourself. 160by2 SMS registration is free and the messages are also sent free of cost.

If you access Internet through your mobile phone then you can log on to their mobile website http://m.160by2.com and register yourself in the same manner. You can download 160by2 software and send free SMSes to any mobile in India. You can send these SMSes without a GPRS connection as well.

If you want to send free SMSes without a GPRS connection then you need to use ‘Via SMSes’ feature. You need to download and install this from http://www.160by2.com/app.

Once 160by2 SMS registration is done then you can send SMSes of 145 characters to all the mobiles in India irrespective of the service provider. 160by2 SMS registration allows you to access more than 5000 templates that you can use in your SMS text. You can forward, resend and reply to the messages through 160by2 SMS just like you did earlier.

Once you have done 160by2 SMS registration then you can send bulk SMSes through Internet.

Still if you have any question then you can access the help tab on www.160by2SMS.com and get answers to all frequently asked questions.  

Subway Mumbai Home Delivery

Some of Subway Mumbai Restaurants also offer home delivery services of its food items. You need to call at the below mentioned contact number to check out the areas covered and minimum order requirements for Subway Mumbai home delivery.

Subway Restaurants Mumbai Home Delivery

[hana-code-insert name=’rectangle’ /]Subway restaurants / outlets  in Mumbai are a part of multinational food chain serving its customers with the best of American cuisine and fast food. Renowned for its fresh and authentic offering of sandwiches subway also offers low-calorie food for its health-conscious customers. The subway Mumbai restaurants and outlets are open seven days a week from 11 AM to 12 A M. There are twenty-four subway restaurants in Mumbai.

Subway Mumbai Home Delivery

Some of Subway Mumbai Restaurants also offer home delivery services of its food items. You need to call at the below mentioned contact number to check out the areas covered and minimum order requirements for Subway Mumbai home delivery.

S. Subway Mumbai Restaurants list Phone number
1 Carter Road, Bandra West, B-3 Gagan Giri Building, Mumbai 400050 26058819/20
2 Churchgagte, Cricket Club of India Dinshaw, Mumbai 400020  
3 23 Lai Bahadur Shastri Marg., Unit T-10 Ghatkopar, Mumbai 400086 25175044
4 Plot No. 288/Nehru Rd., Shop 9 & 10, Vile Parle-East T, Mumbai 400 057 26111222
5 DJ Road & 383 SV Road, Shops 1 & 2/Ground Floor, Mumbai 400 056  
6 55 J.S.S Road, Shop #7 Ranchhod Bhuvan, Mumbai 400 004  
7 Food Court, 2nd Floor/Sector 30, Mumbai 400080 9833751177
8 1 Kings Apartment Juhu Tara Rd, Next to Juhu Hotel,, Mumbai 400049 26129922
9 65 Muzban Road, Sterling Cinema/Subway, Mumbai 309271143
10 Film City Rd, Goregaon East, Oberoi Mall, Food Court, Mumbai 400063 64235003
11 Diamond Garden, Food Court, K Star Mall, Chembur, Mumbai 400071 65152727
12 Central Rd, MIDC, Andheri East, Plot No. 38, Ground Floor Prem, Mumbai 400093 67257908
13 Shop No10 Premkung Sion Circle, Ground floor Plot No. 43-B, Mumbai 400 022  
14 Andheri Kurla Rd, Andheri East, #5 Kapadia Industrial Estate, Mumbai 400059 32493341
15 Kurla Complex, Bandra East, BPCL Petrol Pump, Mumbai 400051 26521457
16 462 Senapati Bapat Marg, Quorum Mall, Phoenix Mills, Mumbai 400 013 65263931
17 (Not currently open), Mahatma Gandhi Road, Bombay Gymkhana Bombay Gym Kha, Mumbai 400 001  
18 City Park Building, Ground Floor City Park Co-Op, Mumbai 400062 25700032
19 Darya Darshan CHS Ltd. J.P. Rd, Shops No. 3 & 4, Mumbai 400061 26352244
20 Warden Road, Kemps Corner, Opposite St Stephen Church Chi, Mumbai 400026 64577575
21 Mamta A Appasaheb Marathe Marg, Shop # 9 & 10, Mumbai 400025  
22 248 Waterfield Rd, Foodline Enterprises, Mumbai 400050 66680911
23 Mindspace Link Road, Malad(W), Unit No. Food 10 Inorbit Mall, Mumbai 400064 39523131
24 R Mall Lbs Marg Mulund (W), Shop 12 3rd Fl, Mumbai 400080 55983815

Tata Docomo Customer Care: Appellate Authority

One can escalate / present their grievance to this Official if all of the Customer Service Network of Tata Docomo – mentioned by us in the start of this paragraph – have not been able to provide you with satisfactory resolution. These Appellate Officers are available from 0930 HRS to 1730 HRS from Monday to Friday, for the TATA Docomo Subscribers.

Tata Docomo Customer Care: Appellate Authority

As you may be aware, all the telecom service providers have a multi-layered hierarchy of Customer Service System for their subscribers.

[hana-code-insert name=’large rectangle’ /]TATA Docomo Customer Service also consists of call centers, Mail ID based Customer Care, Customer Service Contact Offices, Circle Offices, Tata Docomo Customer Service Nodal Officers, and at the final stage comes Customer Care of TATA Docomo in the form of senior level officials who are designated as Appellate Authority. One can escalate / present their grievance to this Official if all of the Customer Service Network of Tata Docomo – mentioned by us in the start of this paragraph – have not been able to provide you with satisfactory resolution. These Appellate Officers are available from 0930 HRS to 1730 HRS from Monday to Friday, for the TATA Docomo Subscribers.

We have provided hereunder the complete list of all the Applellate Officers of Tata Docomo Customer Service across the country.

Circle Name Address Tel. No. Fax No. E-mail ID
Andhra Pradesh Appellate Officer,Tata Teleservices Limited, 1st floor, 5-10-173, Vasantha Chambers, Fathe Maidan Road, Hyderabad – 500001 9030000122 9030002273 appellate.ap@tatadocomo.com
Bihar & Jharkhand Appellate Officer,Tata Teleservices Ltd. Tata Docomo, Shyama Bhawan, Ground Floor, Boring Canal Road, Near Laxmi Nursing home, Patna-800001 9031000122 9031002273 appellate.bh@tatadocomo.com
Gujarat Appellate Officer,Tata Teleservices Ltd, 4th floor, Gujarat Bhavan, Nr M J Library, Ashram Road, Ahmedabad-380006 9033000122 9033002273 appellate.gj@tatadocomo.com
Haryana Appellate Officer,Tata Teleservices Ltd., C125 Phase 8, Focal Point Industrial Area, Mohali. 9034000122 9034002273 appellate.har@tatadocomo.com
Himachal Pradesh Appellate Officer,Tata Teleservices Ltd., C125 Phase 8, Focal Point Industrial Area, Mohali. 8091000122 8091002273 appellate.hp@tatadocomo.com
Karnataka Appellate Officer,Tata Teleservices Limited- Tata Docomo, A Block, 2nd Floor, Silicon Terraces, # 30/1, Hosur Main Road, Koramanagala, Bangalore – 560 0095. 9036000122 9036002273 appellate.kk@tatadocomo.com
Kerala Appellate Officer,Tata Teleservices Limited, Tata docomo, 5th Floor, SL Plaza, Palarivattom, Cochin -682025 9037000122 9037002273 appellate.kerala@tatadocomo.com
Kolkata Appellate Officer,Tata Teleservices Ltd., PS Srijan Tech Park,DN – 52, Sector – V, Kolkata, West Bengal, 700091 9038000122 9038002273 appellate.kol@tatadocomo.com
MPCG Appellate Officer,Tata Teleservices Ltd., Kwality Globus, Permali Wallace Compound, Opp.RBI, Hoshangabad Road, Bhopal (M.P.) 462011 9039000122 9039002273 appellate.mp@tatadocomo.com
Orissa Appellate Officer,Tata Teleservices Limited, Module A&B, 4th Floor, Fortune Tower, Chandrashekharpur, Bhubhaneshwar -751023 9040000122 9040002273 appellate.orissa@tatadocomo.com
Punjab Appellate Officer,Tata Teleservices Ltd., C125 Phase 8, Focal Point Industrial Area, Mohali. 9041000122 9041002273 appellate.pun@tatadocomo.com
Tamil Nadu Appellate Officer,Tata Teleservices Limited,No 40,MT Rajen’s Properties,2nd Floor, Bazzullah Road, T Nagar , Chennai – 600 017 9043000122 9043002273 appellate.tn@tatadocomo.com
Uttar Pradesh (East) Appellate Officer,Tata Teleservices Ltd., 2nd Floor, K’s Trident , 10, Rana Pratap Marg, Lucknow Uttar Pradesh (East) 226001 9044000122 9044002273 appellate.UPE@tatadocomo.com
Uttar Pradesh (West) Appellate Officer,Tata Teleservices Ltd., 501, Mangal Pandey Nagar, Main University Road, Meerut 250004. 9045000122 9045002273 appellate.UPW@tatadocomo.com
Rajasthan Appellate Officer,TATA Teleservices Limited, The Guman-1,Amrapali Circle,Vaishali Nagar,Jaipur, Rajasthan-302021 7737000122 7737002273 appellate.raj@tatadocomo.com
West Bengal Appellate Officer,Tata Teleservices Ltd.,

PS Srijan Tech Park,DN – 52, Sector – V, Kolkata, West Bengal, 700091

 9046000122 9046002273 Appellate.WB@tatadocomo.com
Mumbai Appellate Officer,TTML, D-26, TTC

Industrial Area, MIDC, Sanpada, Thane Belapur Road, PO Turbhe, Navi Mumbai – 400703

 9029009029 022-66099999 appellate.mum@tatadocomo.com
Maharashtra Appellate Officer,TTML, Mayfair Towers,

Third floor next to Shoppers stop, Wakdewadi, Pune-411005

 9028009029 020-66009999 appellate.rom@tatadocomo.com

TATA Docomo Customer Service: Nodal Officers

In addition to them, there are a group of Nodal Officers (Manning Each State / Circle) – as part of the Tata Docomo Customer Care Network – who are assigned with the task of resolving issues of Tata Docomo Customers, in case the same have not be solved by their Call centers or their Customer Service Offices. These Nodal Officers are available from 0930 HRS to 1730 HRS from Monday to Friday

TATA Docomo Customer Service: Nodal Officers

We have already provided you with the information on various mechanisms of Customer Service TATA Docomo have established to service its subscribers. In addition to them, there are a group of Nodal Officers (Manning Each State / Circle) – as part of the Tata Docomo Customer Care Network – who are assigned with the task of resolving issues of Tata Docomo Customers, in case the same have not be solved by their Call centers or their Customer Service Offices. These Nodal Officers are available from 0930 HRS to 1730 HRS from Monday to Friday.

You can take up your problems to them, and get them solved. We have provided the list of all the Nodal Officers of Tata Docomo Customer Service across the country.

Circle Name Address Tel. No. Fax No. E-mail ID
Andhra Pradesh Tata Teleservices Limited, 1st floor, 5-10-173, Vasantha Chambers, Fathe Maidan Road, Hyderabad – 500001 9030000121 9030002273 nodal.ap@tatadocomo.com
Bihar & Jharkhand Tata Teleservices Limited, 5th Floor, Voltas Building, Bistupur Mian Road, Jamshedpur, Jharkhand 9031000121 9031002273 nodal.bh@tatadocomo.com
Gujarat Tata Teleservices Ltd, 4th floor, Gujarat Bhavan, Nr M J Library, Ashram Road, Ahmedabad-380006 9033000121 9033002273 nodal.gj@tatadocomo.com
Haryana Tata Teleservices Ltd., C125 Phase 8, Focal Point Industrial Area, Mohali. 9034000121 9034002273 nodal.har@tatadocomo.com
Himachal Pradesh Tata Teleservices Ltd., C125 Phase 8, Focal Point Industrial Area, Mohali. 8091000121 8091002273 nodal.hp@tatadocomo.com
Karnataka Tata Teleservices Limited- Tata Docomo, A Block, 2nd Floor, Silicon Terraces, # 30/1, Hosur Main Road, Koramanagala, Bangalore – 5600095 9036000121 9036002273 nodal.kk@tatadocomo.com
Kerala Tata Teleservices Limited, Tata docomo, 5th Floor, SL Plaza, Palarivattom, Cochin -682025 9037000121 9037002273 Nodal.Kerala@tatadocomo.com
Kolkata Tata Teleservices Ltd., PS Srijan Tech Park,DN – 52, Sector – V, Kolkata, West Bengal, 700091 9038000121 9038002273 nodal.kol@tatadocomo.com
Maharashtra TTML, Mayfair Towers, Third floor next to Shoppers stop, Wakdewadi, Pune-411005 9029009028 020-66009999 nodal.rom@tatadocomo.com
MPCG Tata Teleservices Ltd., Kwality Globus, Permali Wallace Compound, Opp.RBI, Hoshangabad Road, Bhopal (M.P.) 462011 9039000121 9039002273 nodal.mp@tatadocomo.com
Mumbai TTML, D-26, TTC Industrial Area, MIDC, Sanpada, Thane Belapur Road, PO Turbhe, Navi Mumbai – 400703 9029009028 022-66099999 nodal.mum@tatadocomo.com
Orissa Tata Teleservices Limited, Module A&B, 4th Floor, Fortune Tower, Chandrashekharpur, Bhubhaneshwar – 751023 9040000121 9040002273 nodal.orissa@tatadocomo.com
Punjab Tata Teleservices Ltd., C125 Phase 8, Focal Point Industrial Area, Mohali. 9041000121 9041002273 nodal.pun@tatadocomo.com
Rajasthan Tata Teleservices Ltd., Guman-1, Near Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan – 302 021 7737000121 7737002273 nodal.raj@tatadocomo.com
Tamil Nadu Tata Teleservices Limited,No 40,MT Rajen’s Properties,2nd Floor, Bazzullah Road, T Nagar , Chennai – 600 017 9043000121 9043002273 Nodal.tn@tatadocomo.com
Uttar Pradesh (E) Tata Teleservices Ltd., 2nd Floor, K’s Trident , 10, Rana Pratap Marg, Lucknow Uttar Pradesh (East) 226001 9044000121 9044002273 nodal.UPE@tatadocomo.com
Uttar Pradesh (W) Tata Teleservices Ltd., 501, Mangal Pandey Nagar, Main University Road, Meerut 250004. 9045000121 9045002273 nodal.UPW@tatadocomo.com
West Bengal Tata Teleservices Ltd., PS Srijan Tech Park,DN – 52, Sector – V, Kolkata, West Bengal, 700091 9046000121 9046002273 Nodal.WB@tatadocomo.com

TATA Docomo Customer Care

TATA Docomo has organized various platforms towards Customer Care of its subscribers, and one among them is the Tata Docomo Customer Service through its Circle Address Contacts. Please find hereunder their complete Contact details, whom you can always approach if the already mentioned TATA Docomo Customer Care forums have not been able to address your requirements in a satisfactory manner.

TATA Docomo Customer Care Circle Office Contacts

TATA Docomo has organized various platforms towards Customer Care of its subscribers, and one among them is the Tata Docomo Customer Service through its Circle Address Contacts. Please find hereunder their complete Contact details, whom you can always approach if the already mentioned TATA Docomo Customer Care forums have not been able to address your requirements in a satisfactory manner.

Circle TATA Docomo Customer Care Contact Address & E Mail ID
Andhra Pradesh 1st floor, 5-10-173, Vasantha Chambers, Fathe Maidan Road, Hyderabad – 500001.Tel: 040 – 66552666
Fax: 9030002273
Email: listen@tatadocomo.com 
Karnataka Tata Teleservices Limited
TATA DOCOMO, A Block, 2nd Floor, Silicon Terraces, Koramangala, Bangalore  560095Tel: NA
Fax: 9036002273
Email: listen@tatadocomo.com 
Kerala Tata Teleservices Limited, 5th Floor, SL Plaza, Palarivattom, Kochi – 682025Tel: 0484 – 6660500
Fax: 9037002273
Email: listen@tatadocomo.com 
Orissa Module A&B, 4th Floor, Fortune Towers, Chandrasekharpur,
Bhubaneswar – 751023Tel: 0674 – 6550167
Fax: 9040002273
Email: listen@tatadocomo.com 
Rajasthan TATA Teleservices Limited,
The Guman-1, Amrapali Circle,
Vaishali Nagar, Jaipur,
Rajasthan-302021.Tel: 0141-6550101
Fax: 7737002273
Email: listen@tatadocomo.com 
Tamil Nadu 2nd Floor, M.T.Rajen’s Properties, No.40, Bazzullah Road, T.Nagar,
Chennai – 600017Tel: +919043012345
Fax: 9043002273
Email: listen@tatadocomo.com 
Mumbai TTML, Voltas Premises, T.B. Kadam Marg,
Chinchpokli, Mumbai- 400033Tel: 9029012345
Fax: 022-66099999
Email:
listen.bom@tatadocomo.com
Maharashtra TTML, Mayfair Towers, Third floor next to Shoppers stop, Wakdewadi, Pune-411005Tel: 9029012345
Fax: 020-66009999
Email:
listen.rom@tatadocomo.com

TATA Docomo Customer Service

Tata Docomo is the latest Mobile service provider in India. It is a joint Venture between Tata Teleservices and NTT of Japan, which is a huge telecommunications products behemoth of Japan. Tata Docomo launched their service about 2 years ago, and has been trying to position themselves as a very good value proposition, by way of various Value Added Services, as well as in their tariff plans

TATA Docomo Customer Service

Tata Docomo is the latest Mobile service provider in India. It is a joint Venture between Tata Teleservices and NTT of Japan, which is a huge telecommunications products behemoth of Japan. [hana-code-insert name=’large rectangle’ /]Tata Docomo launched their service about 2 years ago, and has been trying to position themselves as a very good value proposition, by way of various Value Added Services, as well as in their tariff plans.

In this info-page you will find all the customer service mechanisms of TATA Docomo.

Tata Docomo Customer Service by Phone

The first-point-of-contact for all Tata Docomo clients is a universal number, irrespective of the region from you belong. The number to be dialed is 121, to get your issues addressed.

Tata Docomo Customer Service by E Mail

You can also write about your requirements, problems or any aspect related to the Customer Service of Tata Docomo by addressing your mail to listen@tatadocomo.com. This mail ID is common for Tata Docomo subscribers from all states and circles, where Tata Docomo has a presence.

Tata Docomo Customer Service Center Address & Contact Details

If you are unsatisfied with Tata Docomo Customer service, or just want to talk to them on any aspect, get in touch with them at the address given below.

Circle Address Contact Customer Service Short Code Customer Service Number
Andhra Pradesh Tata Teleservices Limited,
1st floor, 5-10-173, Vasantha Chambers, Fathe Maidan Road,
Hyderabad – 500001		 Tel: 040 – 66552666 121 9030012345
Orissa Tata Teleservices Limited, Module A&B, 4th Floor, Fortune Tower, Chandrashekharpur,
Bhubhaneshwar – 751023		 Fax: 9030002273 121 9040012345
Karnataka Tata Teleservices Limited-
Tata DOCOMO, A Block, 2nd Floor, Silicon Terraces, # 30/1, Hosur Main Road, Koramanagala,
Bangalore – 560 0095.		 listen@tatadocomo.com 121 9036012345
Kerala Tata Teleservices Limited, 5th Floor, SL Plaza, Palarivattom, Kochi – 682025 Tel: 0674 – 6550167 121 9037012345
Tamil Nadu Tata Teleservices Limited,
2nd Floor, M.T.Rajen’s Properties, No. 40, Bazzullah Road, T. Nagar,
Chennai – 600017		 Fax: 9040002273 121 9043012345
Madhya Pradesh Tata Teleservices Ltd.,
Kwality Globus, Permalli Wallace Compound, Hoshangabad Road,
Bhopal 462011		 Listen@tatadocomo.com 121 9039012345
Mumbai TTML, Voltas Premises, T.B. Kadam Marg,
Chinchpokli,
Mumbai- 400033		 Tel: NA 121 9029000121
Maharashtra TTML, Mayfair Towers,
Third floor next to Shoppers stop,
Wakdewadi, Pune-411005		 Fax: 9036002273 121 9029000121
Chhattisgarh Tata Teleservices Ltd.,
Kwality Globus, Permalli Wallace Compound, Hoshangabad Road,
Bhopal 462011		 Listen@tatadocomo.com 121 9039012345
Haryana Tata Teleservices Ltd.
C-125, Industrial Area, Phase-8, Mohali,
Punjab -160071		 Tel: 0484 – 6660199 121 9034012345
Gujarat Tata Teleservices Ltd, 4th floor, Gujarat Bhavan, Nr M J Library, Ashram Road, Ahmedabad-380006 Fax: 0484- 6660555 121 9033012345
Punjab Tata Teleservices Ltd. C-125, Industrial Area, Phase-8, Mohali, Punjab -160071 Listen@tatadocomo.com 121 9041012345
Kolkata Tata Tele Services Ltd,
PS Srijan Tech park 12th Floor,
DN 52, sector V,
Salt lake city,
Kolkata-700091		 Tel: 9043012345 121 9038012345
Bihar & Jharkhand Tata DOCOMO, Shyama Bhawan, Near Laxmi Nursing Home, West Boring Canal Road, Patna – 800001 Fax: 9043002273 121 9031012345
UP WEST Tata Teleservices Limited, 501, Mangal Pandey Nagar, Main University Road, Meerut – 250004 Listen@tatadocomo.com 121 9045012345
UP EAST Tata Teleservices Limited, 2 RF, Bahadur Ji Marg, Behind Shakti Bhawan, Lucknow, UP – 226001 Tel: 0755-6660444 121 9044012345
Rajasthan Tata Teleservices Limited,
The Guman-1, Amrapali Circle,Vaishali Nagar,Jaipur
Rajasthan-302021		 Fax::9039002273 121 7737012345
RO W.Bengal Tata Tele Services Ltd(Tata DOCOMO),M/s Video Plaz, City Residency complex, Sahid Khudiram Sarani, City Centre, Durgapur,West Bengal  PIN- 713216 Listen@tatadocomo.com 121 9046012345

Reliance Broadband Customer care: Live Chat

Reliance Communications have established many channels of contact for its internet and broadband customers by way of Toll Free Numbers, Fax Number, Direct Contact Address, and E-Mail based Customer Care modes. In addition to these methods, Reliance Communications have established a new and novel method of Customer Care for Internet and Broadband Customers, and that is RCOM Live Chat. We will see in the coming paragraphs how this service is provided and what are its benefits.

Reliance Broadband Customer care: RCOM Live Chat

Reliance Communications is India’s largest communications service provider. Reliance communications is also in the forefront in providing Internet and Broadband services to over 13 lac consumers in India.

Reliance Broadband Customer care

Reliance Communications have established many channels of contact for its internet and broadband customers by way of Toll Free Numbers, Fax Number, Direct Contact Address, and E-Mail based Customer Care modes. In addition to these methods, Reliance Communications have established a new and novel method of Customer Care for Internet and Broadband Customers, and that is RCOM Live Chat. We will see in the coming paragraphs how this service is provided and what are its benefits.

RCOM Live Chat Customer Care System

[hana-code-insert name=’large rectangle’ /]As we all are aware, internet is the preferred medium for information dissemination as well as for communications, in this generation. We have written about this in a couple of articles in our technology section.

Since Reliance Communications is one of the biggest internet and broadband service provider, it is only natural that they establish a variety of means to reach them, whenever their subscriber needs to, in the easiest possible manner. To this effect, Reliance Communications Customer Care has taken a new initiative and added another channel of Customer Care in the form of RCOM Live Chat. Reliance Communications has identified and understood that various types of instant messaging systems have become extremely popular with internet and broadband users, and has harnessed the potential of this medium to deliver Customer Service to their subscribers and has named it as RCOM Live Chat Customer Care.

Reliance Communications Customer Care has put in place an elaborate infrastructure to deliver Real-time Query and Complaint handling platform. This system operates 24 hours a day, all days of the week, and throughout the year. This system can satisfactorily handle over 75000 clients in a day. In order to facilitate the same, they have 500 dedicated staff, and this mode of Customer Care has been extended to 24000 Towns across the country, as of 30th June 2010.

Reliance Communications has also planned to extend this mode of Customer Care to their mobile and wireless telephony clients in the next phase of operation. This mode of Customer Care is the First-of-its-kind for any of the telecommunications service provider, as per reliance communication sources.